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Before We Arrive

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Roof leak – 3rd floor office

Today 8:14 AM · 220 Commerce Blvd

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Basement flooding – HVAC room

Mar 17 · 445 Industrial Dr

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DAMAGE REPORT

Step 1 of 4 — Contact Info

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Damage Location

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Damage Details

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Email Alert SentEmail sent to [email protected]

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Expected ResponseUnder 60 min for emergencies

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Report ID—

REPORT HISTORY

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WD-2026-0319-001

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220 Commerce Blvd, Lancaster PA 176013rd Floor, Suite 301

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Roof LeakWater through 3rd floor ceiling near HVAC. Active dripping onto office floor.

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Mar 19, 2026 · 8:14 AM · 2 photos

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BEFORE WE ARRIVE

What to do right now

⚠️ Call 911 if there is any danger to life, gas smell, or electrical hazards near water.Your safety comes first. Our team handles the property damage.

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Stop the Water Source

Locate and shut off the main water valve if a pipe has burst or is leaking

For roof leaks, place buckets to collect water and protect flooring

Do NOT enter rooms with standing water if electrical outlets are submerged

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Document the Damage

Take wide-angle photos of every affected room before moving anything

Photograph the water source and any visible damage to walls, floors, and ceilings

This documentation is critical for insurance claims

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Protect Your Property

Move valuables, electronics, and important documents to a dry area

Open windows and doors to increase ventilation if safe to do so

Do NOT use fans or HVAC to dry — this can spread mold spores

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Prepare for Our Team

Ensure building access is available — have gate codes and key contacts ready

Note the location of water shutoffs, electrical panels, and HVAC controls

Alert your insurance company that damage has occurred and help is on the way

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